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Customer Choice Consumer Privacy Policy
and Pledge
Effective
Date: 8-13-2003
The protection of your privacy is very important to all of us at
Customer Choice. We value your trust in our company, and your continued
confidence in us as your service provider. Therefore, we want you to
understand what information we collect and how we use it to provide our
customers with a broad range of products and services as effectively
and conveniently as possible. The use of technology allows us to manage
and secure our customer information. This policy serves as a standard
for all Customer Choice employees for collection, use, retention, and
security of nonpublic personal information.
What
Information We Collect
When you call our customer advisors, we collect different types of
“nonpublic personal information” to allow us to provide products and
services to our customers. We may gather the following types of
personal information:
- Information about your identity,
such as your name, both current and previous addresses, social security
number and driver’s license.
- Credit card information.
- Contact information, such as:
home phone #, cell phone #, work phone #, E-mail address.
Why We
Gather This Information About You
We gather the personal information previously listed in order to:
- Enables us to order products and
services on your behalf as required by the service provider.
- Design and improve the products
and services we offer.
- Comply with laws and regulations
that govern us.
How We
Protect The Confidentiality And Security Of Your Information
We restrict access to your nonpublic personal information to those
employees who need to know that information to provide products or
services to you. We maintain physical, electronic, and procedural
safeguards that comply with federal standards and regulations to guard
your nonpublic personal information.
What
Information We Disclose And Share With Affiliates
We will only disclose
nonpublic personal information to those companies that assist us in
providing
those services that you have authorized us to order on your behalf. By
sharing information about your accounts and
relationships among our affiliates, we can save you time and money and
make it easier for you to do business with us. We may also disclose
information as permitted or required by law. Disclosure of information
in these circumstances is detailed below:
To Service Providers:
We may disclose the following information to third parties that provide
services that assist us in servicing you.
- Information we receive from you
on applications or other forms, such as your name address, and social
security number.
- Information about transactions
with our Affiliates, others, or us such as your account balance,
payment history, parties to transactions, and credit card usage.
- Information we receive from
credit bureaus, such as your creditworthiness and your payment history.
We have strict confidentiality
agreements with all outside companies to ensure that they protect your
information and never use it for other purposes.
To Other Non-Affiliated
Third Parties:
In addition, in certain circumstances we may disclose nonpublic
personal information about you to “nonaffiliated third parties” (i.e.
third parties that are not members of our corporate family) as
permitted by law. For example, we may disclose nonpublic personal
information about you to third parties as necessary to process
transactions that you have requested or authorized, to government
entities in response to subpoenas, and to credit bureaus. We do not
disclose any nonpublic personal information about you to any other
nonaffiliated third parties, except as permitted by law.
Unless you tell us not to, we may share the following information about
you and your account with our Affiliates:
- Information we obtain from a
consumer report, such as your credit score or credit history.
- Information we obtain to verify
representations made by you, such as your open lines of credit.
- Information we obtain from a
person regarding its employment, credit, or other relationships with
you, such as your employment history.
Who Are Our Affiliates
- Dish Networks
- SBC
- DirecTV
- Verizon
- Sprint
- ADT Security
- Locksmith Companies
- Utility Companies
Web Site
Privacy
What technical devices and processes does Customer
Choice use to collect information about me?
We use technology that allows us to identify what type of browser you
are using, the web site from which you enter 4customerchoice.com and
the pages you view as you tour our site. This technology helps us
compile aggregate statistics about our online guests and their use of
our site, which allows us to make improvements in design and content to
better serve you.
What
are cookies and how does Customer Choice use them?
A cookie is a small file that can be stored on your computer's hard
drive. At this time, we do not use cookies of any kind. However, in the
future we may use cookies to provide features such as auto-login or to
determine when customers have previously visited our site.
What is an IP address and how does Customer Choice
use it?
An IP address is a number that is assigned to your computer when you
are using your browser on the Internet. Like most websites, the servers
that serve our Web site automatically identify your computer by its IP
address. We do log IP addresses and we use them to monitor things like
the number of visitors that visit our website.
How secure is the information that I provide to
Customer Choice?
We are committed to the highest standards in data security to protect
the information you provide when you interact with 4customerchoice.com.
Our servers use Secure Sockets Layer (SSL), an advanced encryption
technology to protect the storage and transfer of your data from
unauthorized parties.
Does Customer Choice ensure the security and
privacy practices of other sites to which it links?
While we carefully select the Web sites to which we link, we are not
responsible for the privacy practice or the content of these Web sites.
When you provide personal information at one of those sites, you are
subject to the privacy policy of the operator of that site, not the
Customer Choice privacy policy. We encourage you to read that policy
before submitting any personal information.
How will I know when Customer Choice changes its
privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to
serve the privacy interests of our customers. If our information
practices change materially, we will post the policy changes on the
privacy page of this website to notify you of these changes. You should
check our Web site periodically for more information on how we use the
data we collect.
If You Cease
To Be Our Customer
If at some point you decide to cease your service with Customer Choice,
we will continue to adhere to the privacy policies in this notice.
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