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What does Customer Choice
do?
Customer Choice provides a free and easy to use service that helps
customers with the selection and activation of home utilities and other
home services from brands they know and trust. Our service
virtually eliminates the stress of a mover making several calls to
different providers. Best of all, we stay in touch with our customers
until their move is complete and everything is connected to their
satisfaction.
Through agreements with industry leaders, consumers are introduced to
Customer Choice by someone they trust, which brings immediate
credibility and confidence to our brand. Customer Choice is able to
provide this service all at “No Charge”
to the customer because we generate commissions from our “service
providers” for delivering quality sales.
What services can
customers order through Customer Choice?
Based on the individual needs of the client, “Customer Choice Advisors”
recommend the best plans for homeowners’ local and long-distance
telephone, electricity, natural gas, Internet access,
cable/satellite television, and newspaper services to name a few.
How does the process
work?
Once a mover calls or you refer them, we initiate service for the
customer by
transmitting orders to the selected service providers, and we act as
the single point of contact for the customer until the new services are
connected and running smoothly. Customer Choice stays with our clients
from the time an order is placed until the job is done — guaranteed!
1.
Customers call Customer Choice at 314-821-6565 or 877-721-2500, or
you can provide us with your client’s information using our online customer
referral form.
2.
Movers are contacted
by our our customer advisors who provide a consultative, needs-based
approach in setting up the right services at the customer’s new
location.
3. Following the call, a letter confirming the
services ordered is sent out via email, fax or mail within 2 business
days. As a bonus, if you refer the customer and include your email
address, we will include you on all correspondence with your client.
4. A reminder email is sent three days prior to
closing to verify that
there are “no changes” to the activation dates or services ordered.
5. Once services are installed, a post-installation
email is sent to verify that the services were installed to the
customer’s satisfaction.
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